FAQ

FAQs Lash Extensions

  • Semi-permanent false lashes which are bonded on top of your natural lashes to extend the lash length and add density.

  • Lash extensions are bonded to 1 natural eyelash with professional salon grade adhesive which is safe and comfortable.

    Depending on what set is created, up to 10 extensions may be applied to one natural eyelash using proper techniques to stay aware of the weight and health of your eyelashes.

    The process is repeated until the desired lash look is achieved.

  • Lash extensions are not suitable for:

    • Those who have pre-existing medical eyelid or eye conditions.

    • Those who want a very heavy mascara look but do not have the natural lashes to support it.

    • Those who can’t control the need to rub or constantly touch their eyes.

    • Those who can’t follow proper aftercare instructions. 

    • Those who frequently experience watery eyes and uncontrollable tearing.

  • No, lash extensions do not damage your natural lashes.

    With proper application and aftercare, you can safely receive regular lash fills.

    After a quick consultation at the beginning of each appointment, you will be advised what lengths and densities of extensions will be best for your natural lashes. 

    Keep in mind that your natural lashes have a natural growth cycle, much like the hair on your head. You naturally lose 2-6 lashes per day from each eye. It's totally normal to still have some shedding, but it is not caused by the extensions themselves.

  • Please arrive to your appointment:

    • With freshly washed and clean lashes using a foaming cleanser, clear of oil, makeup and debris.

    • Do not curl your lashes with an eyelash curler or wear mascara the day of the appointment.

    • Having an idea of what style, shape and look you are wanting to achieve. If this is your first appointment, an inspiration photo would be useful!

    • In comfort! You're welcome to bring a small blanket or pillow and wear comfortable clothing.

    • You’ll be welcomed by Gen at Studio Mina. The space is modern and sanitary. 

    • Your choice of any set and customizable lash style. 

    • Your choice of standard or hypoallergenic lash safe adhesive. 

    • A lash bath to start every service. 

    • Optional blanket and/or extra pillows for comfort. 

    • A complimentary lash wand to take home. 

  • A refill is recommended 2-3 weeks from the original appointment date with 50% of the lash extensions still remaining. 

    Extensions are attached to your natural lash so as your natural lashes shed, the extension sheds with it.

    Everyday, 2-6 natural lashes are shed which is why 2-3 week refills are recommended to maintain a full set.

    With proper care, the last few extensions can hold on for up to 6-8 weeks until they all naturally fall out with your natural eyelashes.

    • Wash eye area daily using an oil-free foaming cleanser and small fluffy brush

    • Do not brush your lashes with a spoolie when wet

    • Do not rub or pull out lashes

    • Do not wear mascara, especially waterproof (non waterproof eyeshadow and eyeliner are okay)

    • Do not curl extensions using an eyelash curler. Ask me about different extension curls!

    • Brush daily with the mascara wand provided

FAQs Lash Lift & Tint

  • The lash lifting technique is designed to enhance your natural lashes by creating the look of curled lashes without the use of an eyelash curler.

    Lash tinting is applying semi-permanent dye to define the colour of your lashes.

    The final result should last 4 to 8 weeks!

  • First, the eyes and lashes are thoroughly cleansed using a foaming cleanser to remove any residue (makeup, oil, creams).

    Undereye gel patches are then applied to the lower lash line.

    Next, silicone pads are placed on the upper eyelids to shape the natural lashes as the lifting solution is in place.

    The lifting solution is in place for 4-7 minutes depending on the hair thickness.

    The setting lotion and tint is then applied.

    Lastly, the keratin sealant is applied, the silicone pads are removed and the eyelashes are groomed upwards revealing a beautiful lash lift and tint!

  • Lash lift & tint is not suitable for:​

    • Those who have pre-existing medical eyelid or eye conditions.

    • Those who can’t control the need to rub or constantly touch their eyes.

    • Those who can’t follow proper aftercare instructions.

  • Please arrive to your appointment:

    • With freshly washed and clean eyelashes free of oil, makeup and debris. Do not wear mascara or strip lashes the day of appointment. 

    • Ready to not get eye area wet for 24 HOURS. Showering prior is highly recommended to avoid this. 

    • Having an idea of what style, shape and look you are wanting to achieve!

    • You’ll be welcomed by Gen at Studio Mina. The space is modern and sanitary. 

    • Your choice of any curl for your lash lift rod. 

    • A lash bath to start every service. 

    • Optional blanket and/or extra pillows for comfort. 

    • A complimentary lash wand to take home. 

    • ​Avoid water, cleansing products & makeup for 24 hours after treatment. You can use mascara but avoid the use of eyelash curlers as it can damage the lashes. If mascara is applied, be sure to wait until the 24 hour mark to remove it.

    • Sleep on your back 24 hours after treatment. When lashes are lifted, the lifting solution is still setting within the 24 hours and sleeping on your eyelashes may set them improperly.

    • Do not rub lashes.

    • Do not use waterproof mascara. The removal of waterproof mascara can damage the natural lashes.

    • Avoid heat for 48 hours after the treatment.

    • Return 6-8 weeks after initial appointment to maintain groomed lashes.

FAQs Brow Lamination & Tint

  • Brow lamination is a non invasive semi-permanent procedure that chemically straightens the brow hairs so they remain in the desired direction.

    Brow tinting is the process of applying semi-permanent dye to enhance, shape, and define the brows.

  • To start the treatment, the area is cleansed thoroughly with a gentle foaming cleanser.

    Next we apply the brow lift lotion for approx. 4-7 minutes depending on the density of the hair. The brow lift lotion softens the hair, allowing us to manipulate them to stay in a new direction.

    Then we apply the brow set lotion to reconstitute the hair structure.

    Lastly, the brow hairs are groomed and a tint is applied to achieve the desired colour.

  • Not suitable for clients:

    • With chemically damaged eyebrow hair as it can damage it further.

    • Who are pregnant or breastfeeding

    Types of Skin Conditions not suitable for treatment: 

    • Psoriasis

    • Eczema

    • Alopecia

    • Sunburn

    • Ultra-Sensitive Skin

    • Wounds or scar tissue in the treatment area

    • Infection

    • Pimple in the treatment area

  • Please arrive to your appointment:​

    • With your eyebrows makeup-free.

    • Shower prior to your appointment as you are advised not to wet your brows for 24 hours to ensure the solution properly sets.

    • Avoid getting your brows wet for 24 hours after application. No saunas, swimming, or heavy exercising that can cause excess sweating.​

    • Do not apply brow makeup or self-tanner on the face for at least 24 hours after your treatment.​

    • Gently comb brow hairs back into place daily.​

    • Avoid oil-based products and cream around your brows.

    • Return 6-8 weeks after initial appointment to maintain groomed brows.

BOOKING

  • A credit card on file is required for every booking.

  • No credit card = no booking.

  • Once you have booked an appointment, you will receive a confirmation e-mail. If you have not received an email, please contact me to confirm.

RESCHEDULING

  • Please give at least 48 hours notice to reschedule or cancel.

  • Failing to reschedule or cancel within this time frame may result in a charge of 50% of the service booked.

LATE ARRIVAL

  • Please arrive no earlier than 10 minutes from your booked time.

  • If you're running late, please notify me. I will work as much as I can with the remaining time reserved.

  • Arriving 20 minutes past the booked time will automatically cancel the appointment and a cancellation fee of 50% of the service may apply.

NO SHOW

  • Clients who no show are subject to a fee of 50% of the service booked, charged to the credit card on file.

  • Late arrival without any notice is considered a no show.

  • For future bookings following a no show, a non refundable deposit of 50% of the service (that will be forfeited if you no show again) will be required.

FILLS

  • Lash Fills: must have 50% remaining within 3 weeks to be considered a fill.

  • Failure to meet requirements will subject to a removal and full set.

  • Foreign Fills: failure to be in workable conditions and meet fill requirements will subject to a removal and full set.

  • Mini Fills: existing clients only. Must be within 10 days.

PAYMENT

  • Payment options at the studio include Cash OR Credit Card, Debit Visa, Apple Pay (with a 5% service fee). No E-transfer.

  • When booking online, after inputting your card details you have the option to prepay with the same card before coming in.

I do not offer refunds.

If time and/or policies are not respected, Gen Artistry reserves the right to refuse service.

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